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Questions about your analysis, your response package, billing, or your data, send a message below. Typical reply within one business day.

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Include your notice type (e.g. CP2000) and, if you purchased, the email used at checkout, it lets us answer in one round-trip instead of three.

Typical reply within 1 business day

Deadline tomorrow?Don't wait for a reply, the product is faster than we are. Upload your notice for the free explanation now, and remember you can always call the number printed on your IRS letter to request more time before the deadline (it often works, details in the deadline guide).
Product

Help with an analysis or package

Something unclear in your explanation, a document that won't upload, a package question, choose Product in the form. For "how does it work" questions, this page answers most in 2 minutes.

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Payments, receipts & refunds

Payments are one-time, processed by Stripe. If we couldn't help with your notice, the money-back guarantee applies, mention your checkout email in the form.

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Your data & deletion requests

Want your uploaded documents and data deleted? Choose Privacy in the form, the process and timelines are in our privacy policy.

Other

Press, partnerships & feedback

Journalists, tax professionals, and anyone who spotted an error in a guide, we especially want that last one. Same form, we route it.

Most questions start with the letter itself

Nine times out of ten, "what does this mean?" is answered by the free explanation, faster than any inbox.

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